FAQ
Get all your questions aswered
Popular Questions
Do you have a store or any products in stores?
No, our product is sold only through our website.
When will you get new stock of the product I want?
Where are your hats made?
Our Factory is located in Peru.
Can my hat be monogrammed?
Yes, our product can be monogrammed since 1000 units. For more information complete Private Label form.
Can I sell your products in my store?
Yes, for more information complete Private Label form.
Orders & Shipping
Do you ship to my country?
We only ship in USA and Canada.
How long will shipping take?
Standard shipping includes 48 states of USA, with a limit of 5 to 7 days after verification and approved of payment.
Shipping to Hawaii, Alaska and Canada may take 2 o 3 additional days to standard shipping.
Can I change the address of my order?
No, once the purchase is approved, no change of information can be made.
Can I cancel my order?
No, once the purchase is approved, no change can be made.
Can I buy wholesale from you?
Yes, for more information complete the Private Label form.
Exchanges & Returns
What is your return and exchange policy for Manufacturer Defects items?
All our products go through a strict quality control, however, we accept the following policy.
All customers must first provide photos and an explanation of the defect to support@transformerhat.com. Once the defect is confirmed, We will offer the following options:
– Exchange of the defective item for an equivalent replacement.
– If the item is no longer in stock, we will offer a refund less shipping costs.
Merchandise must be returned within 15 days of receipt. Merchandise must show no signs of use. Merchandise must have all tags, including any Wool & Oak hangtags, attached.
What is your return and exchange policy for Non-Defective Items?
Items are non-refundable and can not be exchanged without manufactured defects.
